Please note this is not a Deep Tissue or Sports Massage.

• Please inform us of any medical conditions or dietary requirements at time of booking.
• Minimum age to enter the spa area or have any treatment is 18 (except for our outdoor pool for members & hotel guests only).
• Spa bookings require full payment at the time of booking.
• We operate a 7 Day cancellation policy for Spa packages and Facility use and a 48-hour cancellation policy for treatments. Any Treatments or Spa Packages canceled within these time periods will be subject to payment in full.
• Arrive 15 minutes prior to treatment time to complete a health questionnaire as late arrivals can result in reduced treatment time.
• Please note that we do not offer face or body treatments for ladies who are under 14 weeks pregnant. When over 14 weeks we are able offer a selected range of treatments.
• Please advise us if you are pregnant, have any allergies, are currently under the supervision of your GP, have had any recent surgery or you have any other medical conditions that may affect your treatment.
• Mother to be treatment: Please note that we do not offer face or body treatments for expectant mothers who are less than 14 weeks pregnant. When over 14 weeks we are able offer a selected range of treatments.